This policy explains how cancellations and refunds work for MK Solutions services. It is a general template and should be reviewed by a qualified legal professional before being relied on. Where your written scope or service agreement says something different, the written agreement applies.
Website projects
You can cancel a website project at any time by writing to us. If you cancel before design work starts, any advance paid is refunded in full. After design work starts, the advance covers work already done and is not refundable; any amount paid beyond the work completed is refunded.
Third-party costs paid on your behalf, such as domain registration, hosting plans or premium licences, are non-refundable once purchased, because the provider does not refund them to us.
Hotel PMS and Travel CRM subscriptions
Subscriptions are billed monthly or annually in advance. You can cancel at any time and the service stays active until the end of the period already paid. We do not refund partial months.
Setup or onboarding fees cover configuration and training work and are not refundable once onboarding has started.
Before your account closes, you can ask us for an export of your data. After closure, data is deleted on the schedule set out in your service agreement.
Free tools
The Free Itinerary Maker is free to use and involves no payment.
How refunds are paid
Approved refunds are paid to the original payment method or by bank transfer within 7–10 working days of approval.
Contact
To cancel or ask about a refund, email support@mksolutionsind.com or call +91 89034 13988.